GM confirms smaller dealer network, upgrades in the works

Updated Cadillac dealership – Click above for high-res image gallery

In the months leading up to its 2009 bankruptcy filing, General Motors attempted to shut down about one third of its 6,049 dealers that were operating at the time. However, some 1,176 of the 2,046 stores slated for closure weren’t ready to quit just yet and filed arbitration claims to try and stay in business. GM has now completed the arbitration process, with 702 dealers reconfirmed to remain in business. For those keeping track, this will leave GM with about 4,500 stores as of the end of this year.

Of the remaining dealers, many will be getting upgrades to their showrooms and service departments in the hopes of being more appealing to customers. Service departments are getting waiting rooms with power outlets for phones and laptop computers as well as free WiFi so customers can get some work done (or play on Facebook) while they wait.

Storefronts are also getting an update and new signage to give them a more modern and consistent look. By the end of this year, about 1,300 dealers will have been upgraded. Now GM just needs to get the brand new Chevy Cruze and Buick Regal into those refreshed showrooms so that customers have something up-to-date to buy.

Gallery: Updated Cadillac dealerships